Vendor Agreement
Last updated: June 12, 2026 · Version 2026-06-12.2
This Vendor Agreement (“Agreement”) is between Gloē (“Gloē,” “we”) and the business identified at signup (“Vendor,” “you”). By checking the acceptance box at signup, by claiming a Vendor profile, or by listing a Deal, you accept this Agreement on behalf of the business and represent that you are authorized to bind it. The consumer Terms of Service govern customers’ use of the marketplace; capitalized terms not defined here (Deal, Voucher, Paid Value, Credits) have the meanings given there.
1. Relationship of the parties
Gloē operates a marketplace that connects customers with independent businesses and facilitates discovery, payment collection, and Voucher redemption. You — not Gloē — are the merchant of record and the provider of the services you sell. You are an independent business; this Agreement creates no employment, agency, joint venture, or franchise relationship. You are solely responsible for delivering your services, including scheduling, consultations, staffing, supervision, quality, hygiene, safety, equipment, and premises. Gloē may collect payment from customers on your behalf as a limited payments facilitator through Stripe; receipt of a customer’s payment by Gloē/Stripe discharges the customer’s payment obligation to you for that purchase.
2. Eligibility, licensure, and compliance
You represent and warrant, on signup and continuously: (a) you hold, and each practitioner performing listed services holds, every license, permit, registration, and insurance required by applicable law for the services you list; (b) your services, advertising, and fine print comply with applicable law, including health-profession, consumer-protection, and advertising rules; and (c) the information in your profile and Deals is accurate and not misleading. Gloē reviews licensure documentation before Deals go live and may re-verify at any time; verification is for Gloē’s benefit and is not a representation to you or to customers. You must notify us promptly (and in any case within 3 business days) if any required license lapses, is suspended, restricted, or revoked, or if an insurer or regulator takes action that affects your listed services. Misrepresenting licensure is grounds for immediate termination.
3. Deals and Vouchers
You set each Deal’s content: price, options, quantity and per-customer limits, expiration window, and fine print. Deals go live only after Gloē’s review and approval; editing a live Deal returns it to review. You agree to: (a) honor every valid, unexpired Voucher at the advertised terms, without surcharges or conditions beyond the Deal’s stated fine print; (b) redeem Vouchers only through the Gloē redemption flow (the redemption scan is the event that releases your payout); (c) treat Voucher holders no less favorably than your other customers; and (d) after a Voucher’s expiration, honor its Paid Value as required by applicable gift-certificate and consumer-protection law. If you permanently close or are unable to honor outstanding Vouchers, you must notify us promptly; Gloē may refund affected customers and recover those amounts under Section 7’s recovery mechanics.
4. Fees, payment, and taxes
Gloē charges a platform fee per transaction. Your estimated earnings under the fee schedule in effect are shown to you as you price a Deal, and the exact fee applied is snapshotted on each sale — a later fee-schedule change never affects a sale already made. Fee-schedule changes apply prospectively and will be visible at Deal creation. Payouts of your share (sale price minus the platform fee) are made through Stripe Connect after a Voucher is redeemed; you must enter into and remain in good standing under the Stripe Connected Account Agreement, and you authorize Gloē to initiate transfers and transfer reversals on your connected account consistent with this Agreement. You are responsible for your own taxes, including sales and use taxes on your services and income taxes on your earnings; Stripe or Gloē may issue tax information returns (for example Form 1099-K) where required. Customer payments of Paid Value with Credits applied are funded by Gloē — your payout is always computed on the full Deal price.
5. Customer refunds
Customers may obtain a refund of unredeemed Vouchers within the refund window stated in the consumer Terms (currently 3 days after purchase). Because payouts release only on redemption, a pre-redemption refund never touches money you have been paid. If Gloē refunds a customer after you have been paid — for example a goodwill refund, a refund required by law, or a closure under Section 3 — Gloē may recover your share of that transaction using the recovery mechanics in Section 7. Gloē retains its platform fee on refunded transactions.
6. Customer data
You receive customer information (name, Voucher details, redemption status) solely to honor Vouchers and provide the purchased services. You may not use it for marketing outside the Platform without the customer’s separate, lawful consent, sell it, or disclose it except as required to deliver the service or by law, and you must protect it with reasonable safeguards and comply with applicable privacy laws. Health information you collect in your practice is your responsibility as the provider of record.
7. Chargebacks and disputes — liability and recovery
Liability for chargebacks on your services sits with you. When a customer disputes a charge: (a) unredeemed Vouchers on the transaction are frozen and cannot be redeemed while the dispute is open; (b) any unreleased payout for the transaction is withheld until resolution; and (c) Gloē will respond to the dispute with available evidence, and you agree to provide promptly any records we request (redemption records, communications, service documentation). If the dispute resolves in our favor, Vouchers unfreeze and payouts release normally. If the dispute is lost, you bear the disputed amount and the card network’s dispute fee. Gloē may recover those amounts by any combination of: reversing the related Stripe transfer (which may take your Stripe balance negative, in which case Stripe recoups from your future sales under your Stripe agreement); withholding or offsetting against your future payouts; or invoicing you, with payment due within 30 days. Gloē retains its platform fee on disputed transactions, and Gloē does not fund dispute fees. Where a dispute reflects Gloē’s own error (for example a duplicate charge of our making), this section does not apply and Gloē bears it.
8. Your content and marks
You grant Gloē a non-exclusive, worldwide, royalty-free license to host, display, reproduce, and adapt (for formatting) the content you provide — business information, photos, videos, and Deal copy — and to use your name, logo, and marks, in each case to operate, market, and promote the Platform and your listings during the term. You represent you have all rights needed to grant this license, including releases for any identifiable people in your media. Customer reviews of your business are Platform content; we do not remove reviews because they are negative, only because they violate our content rules.
9. Indemnification
You will defend, indemnify, and hold harmless Gloē and its officers, directors, employees, and agents from and against claims, damages, penalties, and expenses (including reasonable attorneys’ fees) arising out of: the services you provide or fail to provide (including personal injury); your content; your violation of law, licensure, or privacy obligations; your taxes; or your breach of this Agreement — except to the extent caused by Gloē’s own negligence or willful misconduct. Gloē will defend, indemnify, and hold you harmless from third-party claims that the Platform itself (excluding your content and services) infringes intellectual-property rights. The indemnified party must give prompt notice and reasonable cooperation; the indemnifying party controls the defense but may not settle in a way that admits the other party’s fault without consent.
10. Disclaimers and limitation of liability
THE PLATFORM IS PROVIDED “AS IS.” GLOĒ DOES NOT GUARANTEE ANY VOLUME OF SALES, CUSTOMERS, OR RESULTS. TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE TO THE OTHER FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES OR LOST PROFITS, AND GLOĒ’S TOTAL LIABILITY UNDER THIS AGREEMENT IS LIMITED TO THE PLATFORM FEES GLOĒ EARNED FROM YOUR TRANSACTIONS IN THE 12 MONTHS BEFORE THE CLAIM AROSE. THESE LIMITS DO NOT APPLY TO YOUR INDEMNIFICATION OBLIGATIONS, YOUR CHARGEBACK LIABILITY UNDER SECTION 7, EITHER PARTY’S GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR FRAUD, OR LIABILITY THAT CANNOT BE LIMITED BY LAW.
11. Term, suspension, and termination
This Agreement runs from your acceptance until terminated. Either party may terminate at any time with notice (you: by closing your Vendor account; Gloē: by written notice). Gloē may suspend your listings or account immediately for suspected fraud, licensure issues, customer-safety concerns, repeated failure to honor Vouchers, or material breach. On termination: outstanding valid Vouchers must still be honored through their expiration or refunded under Section 5; amounts you owe become immediately recoverable under Section 7’s mechanics; and earned, unreleased payouts for properly redeemed Vouchers will be released in the ordinary course, subject to open disputes. Sections 6 through 10, this section, and Section 12 survive termination.
12. Dispute resolution and general
Any dispute between you and Gloē arising out of this Agreement will be resolved by binding individual arbitration administered by JAMS in San Diego County, California under its Comprehensive Rules, except either party may bring an individual claim in small-claims court or seek injunctive relief in court for intellectual-property misuse or unauthorized Platform access; each party waives jury trial and class participation to the extent permitted by law. This Agreement is governed by California law (the Federal Arbitration Act governs this arbitration clause). If any provision is unenforceable, the remainder stays in effect. This Agreement (with the policies it references and your Deal listings) is the entire agreement between you and Gloē regarding the marketplace. You may not assign it without Gloē’s consent (not to be unreasonably withheld for a sale of your business); Gloē may assign it in connection with a merger, acquisition, or sale of assets. We may update this Agreement; material changes will be communicated to you with at least 15 days’ notice, and continuing to list Deals after the effective date is acceptance — if you do not agree, your remedy is to stop listing and terminate. Notices to Gloē: support@gloe.app (subject “Legal Notice”); notices to you: your account email.