Terms of Service
Last updated: July 1, 2026
These Terms of Service (“Terms”) are a binding agreement between you and Gloē (“Gloē,” “we,” “us”) governing your use of gloe.app, the Gloē mobile application, and the services available through them (together, the “Platform”). By creating an account, checking a consent box, or using the Platform, you accept these Terms. They include an arbitration agreement and class-action waiver (Section 13) that affect how disputes between you and Gloē are resolved — please read it. If you list services as a business, the Vendor Agreement also applies to you. Our Privacy Policy explains how we handle your information.
1. Definitions
“Provider” means an independent spa, med-spa, or licensed practitioner that lists services on the Platform. “Deal” means a Provider’s offer listed on the Platform, including its price, options, restrictions, and fine print. “Voucher” means the redeemable credential (including a QR code) we issue to your account when a Deal is purchased. “Paid Value” means the amount actually paid for a Voucher; “Promotional Value” means any additional value beyond the Paid Value (the discount). “Credits” means promotional credits Gloē grants under Section 6.
2. What Gloē is — and is not
Gloē is a marketplace that connects you with independent Providers and facilitates discovery, payment, and Voucher redemption. Gloē is not a medical provider, does not perform treatments, and does not employ or supervise Providers. Providers are solely responsible for the services they deliver, including availability, scheduling, consultations, quality, hygiene, and safety, and for holding the licenses their services require. Gloē verifies Provider licensure documentation before Deals go live, but verification is not an endorsement, warranty, or guarantee of any Provider or outcome. Nothing on the Platform is medical advice. Aesthetic and wellness treatments carry inherent risks; whether a treatment is appropriate for you is a decision between you and the Provider, who may require a consultation and may decline service based on their professional judgment. You knowingly assume the risks inherent in services you choose to receive, to the extent permitted by law.
3. Eligibility and your account
You must be at least 18 years old (or the age of majority where you live, if higher) to use the Platform. You agree to provide accurate account information and keep your credentials confidential; activity under your account is your responsibility. Vouchers and Credits are associated with your account. You may delete your account at any time from the Account page, which deactivates it and removes your personal details as described in the Privacy Policy; deletion does not erase transaction records we must retain by law, and it does not entitle you to a refund of amounts not otherwise refundable under Section 5. Deleting your account forfeits any unused Credits — the app shows you the amount before you confirm.
4. Purchases, Vouchers, and gift payments
When you buy a Deal, we (through our payment processor, Stripe) charge your payment method and issue a Voucher to your account, with an emailed receipt. Vouchers: (a) may be subject to per-customer and lifetime purchase limits stated on the Deal; (b) are non-transferable after issuance and may be redeemed only by your account through the Gloē redemption flow at the Provider; (c) remain subject to the Deal’s stated restrictions (for example, new-customer-only terms); and (d) may not be resold. You may generate a payment link so another person can pay for your purchase; in that case the Voucher is still issued to your account, and the payer acquires no Voucher, account rights, or refund rights — the payer’s sole relationship is with you. A Deal may carry a promotional discount (for example “Extra $X off”) funded by Gloē or the Provider; the discount shown at checkout applies once per order, and a promo may end or change at any time without affecting purchases already made. Prices may change at any time, but changes do not affect Vouchers already purchased. In the event of an obvious pricing error, we may cancel the purchase and refund you in full.
5. Refunds and expiration
Refund window. An unredeemed Voucher is eligible for a full refund, no questions asked, for 3 days after purchase — contact support or use the in-app option. After a Voucher is redeemed, it is non-refundable except where the law requires otherwise or we choose to make a goodwill exception. Expiration. Each Voucher shows an expiration date. After that date, the Promotional Value expires, but the Paid Value does not: contact support and we will, at your choice where the law permits, apply the Paid Value toward the same or another Deal, reissue the Voucher, or refund the Paid Value where required by applicable law. We send reminder emails before expiration as a courtesy; non-receipt of a reminder does not extend any date. How refunds are returned. Refunds return the way you paid: the cash portion to your original payment method and any Credits you applied back to your Credit balance. If a promotional discount was applied, you receive back what you actually paid, not the discount. If a Provider permanently closes or cannot honor a valid, unexpired Voucher, contact us and we will refund the Paid Value or issue equivalent Credits.
6. Credits
Gloē may grant Credits — for example referral rewards or promotional campaigns. Unless their terms state otherwise, Credits: are funded by Gloē and are promotional; have no cash value and are not redeemable for cash or transferable; expire on the date shown in your wallet; and apply automatically at checkout unless you toggle them off. Referral rewards require that the referred person be a genuine new customer who completes a qualifying first purchase meeting the stated minimum; both sides’ rewards are subject to the program’s stated caps and anti-abuse rules. Self-referrals, duplicate or fabricated accounts, and payment-method manipulation do not qualify, and we may reverse Credits obtained through them. If a purchase that earned Credits is refunded or disputed, the Credits it earned are reversed, which can make your Credit balance negative until offset by future Credits. We may modify or discontinue Credit programs prospectively; earned Credits remain usable until their stated expiration.
7. Chargebacks
If you initiate a chargeback, the Vouchers on the disputed purchase are frozen and cannot be redeemed while the dispute is open, and associated Credits may be reversed under Section 6. We encourage you to contact support before disputing a charge — our refund policy is faster than a bank dispute, and a chargeback on a purchase you in fact received may be treated as fraud. If a dispute resolves in our favor, frozen Vouchers are restored.
8. Reviews and your content
You may post reviews, photos, and other content. You represent that your content is honest, based on your genuine experience, and that you have all rights needed to post it. Do not post content that is unlawful, deceptive, harassing, infringing, or that identifies other customers or health information of any person without consent. You grant Gloē a non-exclusive, worldwide, royalty-free license to host, display, reproduce, and adapt (for formatting) your content in connection with operating and promoting the Platform; you can end this license for a given item by deleting it, except where it has been shared with others or retained as required by law. We may remove content that violates these Terms. We respond to copyright complaints under the DMCA: send notices identifying the work, the infringing material’s location, your contact information, and the statements required by 17 U.S.C. §512(c)(3) to support@gloe.app (subject line “DMCA”).
9. Acceptable use
You agree not to: misuse or interfere with the Platform; access it by automated means or scrape its content; circumvent purchase limits, redemption controls, or security measures; manipulate Credits, referrals, or reviews; impersonate others; use the Platform to defraud Providers or Gloē; or use it in violation of law. We may suspend or terminate accounts engaged in fraud or abuse, and freeze associated Vouchers and Credits pending investigation; legitimately purchased Paid Value will be refunded if we close your account without cause.
10. Intellectual property and third-party services
The Platform — including its software, design, text, and marks — belongs to Gloē or its licensors; these Terms grant you only a personal, revocable, non-transferable right to use it as intended. Payment processing is provided by Stripe and subject to Stripe’s consumer terms; mapping and address services are provided by Google. We are not responsible for third-party services’ acts or omissions.
11. Disclaimers
THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, GLOĒ DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, AND ANY WARRANTY REGARDING SERVICES DELIVERED BY PROVIDERS. SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY DISCLAIMERS, SO PARTS OF THIS SECTION MAY NOT APPLY TO YOU.
12. Limitation of liability and indemnification
TO THE FULLEST EXTENT PERMITTED BY LAW: (A) GLOĒ IS NOT LIABLE FOR SERVICES DELIVERED OR NOT DELIVERED BY PROVIDERS, OR FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS OR DATA; AND (B) GLOĒ’S TOTAL LIABILITY FOR ALL CLAIMS RELATING TO A PURCHASE IS LIMITED TO THE AMOUNT YOU PAID FOR THAT PURCHASE, AND FOR ALL OTHER CLAIMS, TO ONE HUNDRED DOLLARS (US $100). NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED BY LAW, INCLUDING LIABILITY FOR GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR FRAUD. You agree to indemnify and hold Gloē harmless from third-party claims arising out of your violation of these Terms, your misuse of the Platform, or content you post, except to the extent caused by Gloē’s own negligence or misconduct. Claims arising from a Provider’s services are between you and that Provider.
13. Dispute resolution: arbitration and class-action waiver
Please read this section carefully — it affects your rights. (a) Informal resolution first. Before filing any claim, you and Gloē each agree to send the other a written description of the dispute (to support@gloe.app, subject “Legal Notice,” or to your account email) and to try in good faith to resolve it within 60 days. (b) Arbitration. If we cannot, any dispute arising out of these Terms or the Platform will be resolved by binding individual arbitration administered by JAMS under its Streamlined Rules and Consumer Minimum Standards, rather than in court. The arbitration will be held in the county where you live or remotely by video, at your choice. Gloē will pay all JAMS fees beyond the equivalent of your local court filing fee. The arbitrator may award the same individual relief a court could. (c) Carve-outs. Either party may bring an individual claim in small-claims court, and either party may seek injunctive relief in court for infringement or misuse of intellectual property or for unauthorized access to the Platform. (d) Class waiver. You and Gloē each waive the right to a jury trial and to participate in a class, collective, or representative action, to the extent permitted by law. If the class waiver is found unenforceable as to a particular claim, that claim (and only that claim) proceeds in court. (e) Opt-out. You may opt out of this arbitration agreement entirely by emailing support@gloe.app with the subject “Arbitration Opt-Out” from your account email within 30 days of first accepting these Terms; opting out does not affect any other provision. (f) Disputes with a Provider about their services are between you and the Provider and are not subject to this section.
14. General
These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules, except that the Federal Arbitration Act governs Section 13. If any provision is found unenforceable, the remainder stays in effect. These Terms (with the policies they reference) are the entire agreement between you and Gloē regarding the Platform and supersede prior discussions. Our failure to enforce a provision is not a waiver. You may not assign these Terms or your account; Gloē may assign them in connection with a merger, acquisition, or sale of assets, with notice to you. We may update these Terms; material changes will be posted here with a new date (and, for significant changes, notified by email or in-app), and continued use after the effective date is acceptance. If you do not agree to a change, stop using the Platform and contact support about any unredeemed Paid Value. Questions and support: in-app, or support@gloe.app.